Shipping policy

1. Shipping:
   
   Shipments are made via express courier partner (GLS or other equivalent carrier) throughout the country.
   
   In Italy, average delivery times are 24/48 working hours from the date of consignment to the courier, except for remote locations or smaller islands.
   In the rest of Europe, average delivery times are 2 to 6 business days. Please note that delivery times are indicative and not binding: any delays due to force majeure or accidental events (such as strikes, adverse weather conditions, holidays, breakdowns, or traffic problems) cannot be attributed to the seller.
   
   If the courier is unable to deliver due to the recipient's absence, a second attempt will be made or the shipment will be held at the relevant branch. The customer will be informed to arrange a new delivery or collection from the courier's premises.
   
   
2. Shipping costs:
   
   Shipping costs are calculated automatically at checkout, based on weight and destination.
   Any promotions or free shipping thresholds will be indicated directly on the website.
   
   
3. Checking the goods upon delivery:
   
   Upon delivery, the customer is required to check the integrity of the packaging and its contents.In case of visible damage or tampering, it is necessary to accept the delivery with reservation and report the anomaly within 24 hours to our customer service.In the absence of such notification, the goods will be considered correctly delivered.

Return Policy

1. Right of withdrawal:
   
   The customer may exercise the right of withdrawal within 14 working days from the date of receipt of the
   product, as provided for by Legislative Decree 206/2005 (Consumer Code).
   To exercise the right of withdrawal, a written request must be sent by email to our customer service department, indicating:
   
   • order number;
   • customer's first and last name;
   • reference number of the product to be returned;
   • reason for return (optional).
   
   
2. Conditions for returns:
   
   The product must be returned:
   
   • intact, unused, and complete with all its accessories;
   • in its original packaging, including labels and packaging;
   • accompanied by proof of purchase (invoice or receipt).
   
   Damaged, used, or incomplete products will not be accepted.
   
   
3. Return costs:
   
   In the event of voluntary withdrawal, the return costs are borne by the customer.
   In the event of a shipping error, defective or damaged product, the return costs are borne by the seller.
   
   
4. Refund:
   
   After receipt and verification of the product, the refund will be made within 7–14 working days, using the same payment method as the original purchase.
   Any initial shipping costs will not be refunded, except for returns due to defective goods or delivery errors.

GLS FlexDelivery service – Deliveries tailored to your needs

To offer you maximum convenience and flexibility when receiving your orders, we work with GLS and its FlexDelivery service, designed to allow you to manage the delivery of your purchases in a simple and personalized way.
Once your order has been shipped, you will receive an email or SMS from GLS with all the information relating to the shipment. The message will contain a personalized link that will allow you to access the FlexDelivery portal directly, where you can choose how, where, and when to receive your package.

What you can do with FlexDelivery

Thanks to this free service, you can:

  • Choose a new delivery date if you are not available on the scheduled day;
  • Change the delivery address, for example by indicating your workplace or another
     convenient address;
  • Request delivery to a GLS Parcel Shop, picking up your package when
     you prefer;
  • Authorize delivery to a neighbor or delivery without a signature, if you wish;
  • Reschedule delivery in case of failed delivery or recipient absence;

All these changes can be made directly online, in just a few clicks, without having to
contact the courier or our customer service.